Refund policy

At Canon Vogue, we take pride in offering high-quality jewelry, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your jewelry, we offer a hassle-free return process. Please review our return policy below:

15-Day Return Policy

We offer a 15-day return policy from the date of delivery for most jewelry items. If 15 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  1. Unused and in Original Condition: The jewelry must be unused, unworn, and in the same condition as when you received it. It should be in its original packaging with all tags and labels intact.

  2. Proof of Purchase: You must provide proof of purchase, such as the order number or a sales receipt.

  3. Exclusions: Custom-made or engraved jewelry, as well as items that have been altered or resized by a jeweler other than [Your Store Name], may not be eligible for return.

Return Process

If you meet the eligibility criteria, follow these steps to initiate a return:

  1. Contact Us: Send an email to [Your Customer Support Email] with your order number and the reason for your return. Our customer support team will provide you with a return authorization and further instructions.

  2. Package the Item: Securely package the item, including all original packaging, tags, and any accessories that came with it.

  3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure that your return is received safely.

  4. Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return eligibility criteria.

Refunds

Upon approval of your return, we will process your refund within [X] business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.

Exchanges

If you would like to exchange your jewelry for a different item, please indicate this in your return request email. We will do our best to accommodate your request, subject to availability.

Questions and Assistance

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at [Your Customer Support Email] or [Your Customer Support Phone Number].

Canon Vogue reserves the right to refuse returns that do not meet the above criteria or if the return process is not followed correctly.

Thank you for shopping with us! We appreciate your business and strive to provide you with the best jewelry and customer service.